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Editor's Page

One thing is understanding the close relationship between the happy employee and the happy customer - it is doubtful whether any of us fail to recognise the need to keep staff motivated. Another thing is to effectively manage to keep the people smiling. Particularly so when facing harder times, managers tend to become more demanding and more intrusive with their teams. And more often than not, such possibly necessary action erodes from Maslow’s higher rungs of the pyramid of staff needs, and rubs the distinction between champions and standard team players into a yet finer and more smudged line.

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