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Editor's Page

When referring to hospitality as those industries which mostly “depend on the availability of leisure and disposable income”, we Executives have much to learn from our counterparts therein too. Organisations operating within such jurisdictions, or at least the more successful ones of them, work under tight operational conditions, with a heightened focus on customer experience. These two factors in turn lead to a provision of quality. And this above-average provision must be constant and sustainable.

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