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What Lies Beneath

Let me elaborate. During a Q&A session at a recent conference, someone asked, “What has been your greatest challenge as a leader? “Leading me!” someone else answered. “That has always been my greatest challenge as a leader.”


Money Talks

An aircraft maintenance company went about fixing a Boeing 767 brought in for service.  Because it was familiar with the customer, the shop returned the jet to its owners along with a bill for the repairs after completing its work.  When, however, in a few months, the shop didn’t get paid, it placed a repairman’s lien on the plane - recording notice of the monies it was owed.  Suit was eventually filed to foreclose the lien; an open and shut case thought the repair shop.   But in what should be a wake up call for all whose business practice has been to release items before being paid, the court denied the lien enforcement action. 


IT Review: MAP.Time

IT Support is something I have been doing for as long as I can remember, and one of the principal concerns has always been accounting for my time. Keeping notes on scraps of paper does not work, and sticky notes attached to the frame of my monitor tend to fall off.

Enter MAP.Time: A comprehensive, web-based, timekeeping solution.


Excerpts from the Diary of an Operator

Narratives have often been put to good use in order to illustrate potentially complex situations, and interpersonal tensions, but they have been used in only sparingly within the business environment. There is somehow the belief that stories cannot be used to drive home points with the same effectiveness that a well-referenced article can. In the above, without any claim for pretentiousness, one can see a review of concepts such as the psychological contract, individual perceptions in the selection and appraisal context, as well as dynamics relating to ingratiation, team work and collaboration. A single mis-step (perceived unfairness in a promotion situation), leads to a plethora of tensions, and eventually a productive and ambitious employee transitions out into a black sheep who has to be terminated from his role. This can be possibly compared to loose snow on a mountain, which is triggered into an avalanche through small mechanical action. Very often, the challenge in the business world is to recognise the initial attrition, and have the ability to address this, rather than having to manage all the complex consequences of the aftermath.

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